Beginning March 1, 2025, Valant IO will no longer support Windows 10 operating systems. To ensure uninterrupted access and receive all future Valant features, upgrade to Windows 11. This shift aligns with Microsoft's move to end all support for Windows 10 by October 2025. Upgrading now keeps your system secure and compatible with our latest features.
New System Requirements:
- Operating System: Windows 11
- Processor: 2.0 GHz or higher
- Memory: Minimum 8 GB RAM
- Internet Speed: 20 Mbps or faster
See Hardware and Software Requirements article for full details.
Valant Maintenance with Downtime Alert
Valant will be performing backend maintenance on infrastructure to improve performance and provide a foundation for continued innovation.
Dates and Times of maintenance windows:
- Saturday, January 18, 8 p.m. PT through Sunday, January 19, 8 a.m. PT
See bottom of this article for more details.
To prepare for this maintenance:
- Log out of Valant prior to this scheduled maintenance window
- Communicate to patients that the MYIO patient portal and secure messaging will be unavailable during this time
- Have a plan for ePrescribing during this maintenance window
Change Healthcare Alert
Change Healthcare experienced a cyber security issue and has resolved the matter. Valant's security is not impacted. This issue impacted the Clearinghouse and eLabs. Users can currently submit claims to Change Healthcare. Read more about what Valant users need to know.
Eligibility is not yet available through Change Healthcare.
Visit UnitedHealth Group's Change Healthcare response page for more updates.
Having Trouble Logging In?
If you're experiencing log in issues, please ensure you're using your verified email and most recent password.
If you're using a password manager, you may need to update your saved log in details.
Forgot your password? Reset it now.
Latest Release November 20, 2024
See how to optimize new and enhanced features in the Release Notes 2024 article.
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Valant IO System
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Valant IO Modules
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Billing |
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Custom Forms |
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Documents |
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Mobile Notes |
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Patient Chart
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Patient Communications
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Patient Portal - MYIO
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Prospective Patient Management
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Report Center
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Report Queue
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Secure Messaging
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System Reports
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Telehealth
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Treatment Plan
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Partner Services
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DrFirst
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Waystar
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Change Healthcare
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Elavon (Credit Card Processing)
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Interfax
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Status Icon Descriptions:
| Operating normally | |
| Limited operation | |
| Major outage |
Please contact our Support Team if you require more details or immediate assistance.
To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.
Upcoming Scheduled Maintenance
Valant Backend Maintenance with Downtime
Valant will be performing this maintenance overnight:
- Saturday, January 18, 8 p.m. PT through Sunday, January 19, 8 a.m. PT
This scheduled maintenance will affect:
- Mobile site
- Mobile Notes
- Report/Export Center/Export Center Admin
- System Reports
- MYIO Patient Portal
- Treatment Plan
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia
- Date: Wednesday, January 22, 2025
- Time: 10:00 p.m. ET
- Duration: 2 hours
There is no anticipated interruption in services during this scheduled maintenance window.
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia
- Date: Wednesday, January 29, 2025
- Time: 10:00 p.m. ET
- Duration: 2 hours
There is no anticipated interruption in services during this scheduled maintenance window.
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia
- Date: Wednesday, February 5, 2025
- Time: 10:00 p.m. ET
- Duration: 2 hours
There is no anticipated interruption in services during this scheduled maintenance window.