Mobile Notes Issue
Thursday, April 17, 2025
9:00 a.m. PT - RESOLVED - Mobile Notes should start as expected.
7:30 a.m. PT - Reports that some practices are unable to start Mobile Notes. The team is aware and investigating.
PC Users Alert
Beginning March 1, 2025, Valant IO no longer supports Windows 10 operating systems. To ensure uninterrupted access and receive all future Valant features, upgrade to Windows 11. This shift aligns with Microsoft's move to end all support for Windows 10 by October 2025. Upgrading now keeps your system secure and compatible with our latest features.
Future Valant software updates and new product features may fail to work as expected if used on a machine running Windows 10. If you have not already made a plan to upgrade your Windows edition from 10 to 11, we strongly recommend beginning the process soon.
New System Requirements:
- Operating System: Windows 11
- Processor: 2.0 GHz or higher
- Memory: Minimum 8 GB RAM
- Internet Speed: 20 Mbps or faster
See Hardware and Software Requirements article for full details.
Valant Maintenance with Downtime Alert
Valant will be performing backend maintenance on infrastructure to improve performance and provide a foundation for continued innovation.
Dates and Times of maintenance windows (downtime may conclude prior to the scheduled window so check the login page for updates):
- Saturday, April 19, 8 p.m. PT through Sunday, April 20, 8 a.m. PT
See bottom of this article for more details.
To prepare for this maintenance:
- Log out of Valant prior to this scheduled maintenance window
- Communicate to patients that the MYIO patient portal and secure messaging will be unavailable during this time
- Have a plan for ePrescribing during this maintenance window
Having Trouble Logging In?
If you're experiencing log in issues, please ensure you're using your verified email and most recent password.
If you're using a password manager, you may need to update your saved log in details.
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Latest Release April 9, 2025
See how to optimize new and enhanced features in the Release Notes 2025 article.
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Valant IO System
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Valant IO Modules
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Billing |
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Custom Forms |
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Documents |
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Mobile Notes |
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Patient Chart
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Patient Communications
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Patient Portal - MYIO
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Prospective Patient Management
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Report Center
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Report Queue
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Secure Messaging
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System Reports
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Telehealth
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Treatment Plan
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Partner Services
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DrFirst
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Waystar
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Change Healthcare
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Elavon (Credit Card Processing)
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Interfax
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Status Icon Descriptions:
| Operating normally | |
| Limited operation | |
| Major outage |
Please contact our Support Team if you require more details or immediate assistance.
To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.
Upcoming Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance - Production – California CURES PDMP
- Date: Wednesday, April 16, 2025
- Time: 1:00 p.m. ET
- Duration: 2 hours
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
DrFirst Notification - Scheduled System Maintenance - Production - California CURES PDMP
- Date: Thursday, April 17, 2025
- Time: 1:00 p.m. ET
- Duration: 2 hours
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia, EPCS & iPrescribe
- Date: Wednesday, May 21, 2025
- Time: 10:00 p.m. ET
- Duration: 1 hour, 30 minutes
There is no anticipated interruption in services during this scheduled maintenance window.
Valant Backend Maintenance with Downtime
Valant will be performing this maintenance overnight ((downtime may conclude prior to the scheduled window so check the login page for updates):
- Saturday, April 19, 8 p.m. PT through Sunday, April 20, 8 a.m. PT
This scheduled maintenance will affect:
- Mobile site
- Mobile Notes
- Report/Export Center/Export Center Admin
- System Reports
- MYIO Patient Portal
- Treatment Plan