Valant EHR System Status

PC Users Alert

Beginning March 1, 2025, Valant IO no longer supports Windows 10 operating systems. To ensure uninterrupted access and receive all future Valant features, upgrade to Windows 11. This shift aligns with Microsoft's move to end all support for Windows 10 by October 2025. Upgrading now keeps your system secure and compatible with our latest features.

Future Valant software updates and new product features may fail to work as expected if used on a machine running Windows 10. If you have not already made a plan to upgrade your Windows edition from 10 to 11, we strongly recommend beginning the process soon.

System Requirements:

• Operating System: Windows 11
• Processor: 2.0 GHz or higher
• Memory: Minimum 8 GB RAM
• Internet Speed: 20 Mbps or faster

See Hardware and Software Requirements article for full details.

Valant Maintenance with Downtime Alert

Valant will be performing backend maintenance on infrastructure to improve performance and provide a foundation for continued innovation.

Dates and Times of maintenance windows (downtime may conclude prior to the scheduled window so check the login page for updates):

• Saturday, June 20, 8 p.m. PT through Sunday, June 21, 8 a.m. PT

See bottom of this article for more details.

To prepare for this maintenance:

• Log out of Valant prior to this scheduled maintenance window
• Communicate to patients that the MYIO patient portal and secure messaging will be unavailable during this time
• Have a plan for ePrescribing during this maintenance window

Having Trouble Logging In?

If you're experiencing log in issues, please ensure you're using your verified email and most recent password.

If you're using a password manager, you may need to update your saved log in details.

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Latest Release May 27, 2026 and May 28, 2026

See how to optimize new and enhanced features in the Release Notes 2026 article.

Service	Status	More Info
Valant EHR System
Valant EHR Modules
AI Notes Assist
Billing
Custom Forms
Documents
Mobile Notes
MYIO Patient Portal
Patient Chart
Patient Communications
Prospective Patient Management
Report Center
Report Queue
Secure Messaging
System Reports
Telehealth
Treatment Plan
Partner Services
DrFirst/Rcopia		DrFirst Status Page
Waystar		Waystar Status Page
Optum		Optum Status Page
Elavon/Converge		Elavon Status Page
Interfax		Interfax Status Page

Status Icon Descriptions:

	Operating normally
	Limited operation
	Major outage

Please contact our  Support Team if you require more details or immediate assistance.

To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production - PDMP

• Date: Wednesday, June 3, 2026
• Time: 3:00 a.m. ET
• Duration: 3 hours

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available. 

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing

• Date: Thursday, June 25, 2026
• Time: 10:00 p.m. ET
• Duration: 4 hours

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

Valant Backend Maintenance with Downtime

Valant will be performing this maintenance overnight (downtime may conclude prior to the scheduled window so check the login page for updates):

• Saturday, June 20, 8 p.m. PT through Sunday, June 21, 8 a.m. PT

This scheduled maintenance will affect:

• Mobile site
• Mobile Notes
• Report/Export Center/Export Center Admin
• System Reports
• MYIO Patient Portal
• Treatment Plan